calendar Icons+Indicators / System-Icons / landline_or_call / #333333 Created with Sketch. add-ons-boosts-mid icon-app-store basket-change bill-or-report-mid bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block bonus broadband-dark broadband-icon broadband-light broadband-or-wifi-mid broadband bundles-mid business Calendar Created with Sketch. * A credit offered for this purpose is given as a gesture of goodwill only and does not imply any acceptance of liability, breach of contract or otherwise on the part of Vodafone.Īll complaints requiring compensation whether a re-imbursement or settlement payment are made on an individual per case basis and applied as usage credit on the customer’s bill.Ĭontent. Where it is brought to our attention that, in relation to your query, we have failed to meet the response time outlined in the table below, we will apply a credit to your account* In exceptional cases - where we are unable to respond or acknowledge your query within the times specified above, Vodafone have established a Customer Guarantee Scheme to compensate for that delay. In extreme circumstances and where updates are beyond our control (for example, if a third party is involved or in the case of adverse weather conditions where we lack complete information) we will endeavour to keep you informed of progress based on the information available to us at the time.We aim to provide a high level of service at all times.īelow is our commitment to resolve your enquiry - where the solution is within our control. Each enquiry you make will be recorded so that we will know the status of any particular query.
Where we cannot resolve your enquiry on first contact, we will let you know the estimated time of resolution and will keep you informed of progress. However, sometimes we will have to refer your enquiry internally. Our aim is to resolve your enquiry on initial contact with Vodafone where at all possible.
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